Problem connecting C902 to Service Client

[mdunster]

Hi,

I've been following the instructions to the letter, have downloaded the latest client and latest drivers. Having removed battery, reinserted and held down 'C', I've inserted the cable, and the phone has booted up. However, the client is not pciking this up and just sits on the below screen:

Checking For Mail...No New Messages
SonyEricsson:
Supported Cables: DCU-60, DCU-65, mini-USB
Power OFF The Phone And Plug USB Cable To Phone Holding "C" Button
NOKIA:
Supported Cables: CA-53, CA-70, CA-101, DKE-2
Insert SIM, Power ON The Phone, Plug USB Cable And Select PC Suite/Normal Mode
HTC PocketPC:
Device Notifications Cannot Be Expected!
Please Install ActiveSynch/WMDC First!
StartUp Time - 00:00:01

What's going wrong? It does pick it up if I don't hold down C, but only gave me the option for CSCA activation. As this was 20 credits, I have now paid for a further 10, and nothing happened - I realise from reading the forums that I now shouldn't have done this.

Now I cannot connect, when following the instructions properly, and have spent an additional GBP 10 which I didn't need to.

Feeling properly robbed.

[Chris]

I think "properly robbed" is a bit extreme given that you first say that you "followed instructions to the letter" and then go on to say that you ignored directions altogether, connected improperly and then paid for additional credits for a service you didn't need to begin with. The "robbery" could have been avoided by contacting us for support before guessing.

You don't mention here what process you want to run on the phone but you'll need to follow either the flashing/debranding tutorial or unlocking tutorial. My guess is that you want to flash but have not installed the SE USB flash drivers, which are necessary to connect. You'll also need to be sure that you're connecting properly: no need to remove battery, just fully charge the phone, power it off and connect the cable while holding C (this is after you install the appropriate drivers, mind you).

If you have any further questions please do contact us at support@davinciteam.com before taking any steps not advised by us.

[mdunster]

Chris,

Thank you for your reply. First, let's be clear about something here: I called your telephone support line but this only went to a messaging service from which I have received no call back in over 24 hours. Furthermore, I didn't set out to ignore directions altogether - I held down the power key in error, which prompted the phone to boot.

It may be a little extreme of me to say that I felt robbed, but I was acting in good faith and feel that I have paid more money than I should have done - which you have kindly confirmed in your post. I'm sure you'll excuse a customer from expressing a feeling of dissatisfaction...

You are correct in your assumption that I am looking to flash the phone (and get rid of the Vodafone software). I had installed the drivers, but hadn't noticed the USB flash driver option in the service client. These are now installed and everything is going ahead - thank you.

Is it possible for my unused credits to be refunded? I'm very unlikely to ever need them again.

[Chris]

It was me personally who received your support message but you had also left the forum message here with your customer ID attached so I had two requests from you and had to choose only one to reply to. Your forum post had been made a bit later so I responded to your later request. While I understand it can be a bit wonky for UK customers our support hours do necessarily reflect EST business hours.

I'm glad to hear that you've narrowed down your problem! Unfortunately we're not able to offer a monetary refund but your credits are universal and non-expiring and so can be used any time for any process.

Please contact us directly at support@davinciteam.com if you need a hand with anything else