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| CEO Join Date: May 2005 Location: Netherlands Age: 33
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![]() ![]() ![]() ![]() ![]() ![]() ![]() ![]() | RSI-K800 family, Can not power on (update 2) RSI-K800 family, Can not power on (update 2) Applicable for: K800, K790, K610, K610im, K618, V630, Z610, W850, W830, W880, W888, W550, W610, W660, K810, K818, T650i, W710, Z710 Symptom: Before doing any electrical / mechanical repair on “Can not Power on”, first secure that the problem is not caused by software! Attach a charger; if the charging indicator LED is blinking (the C key LED for W880/W888) only approx. 4-7 times before it stops, the problem is caused by software! Important: You might have to try attaching the charger up to 5 times in order to be sure you don’t have symptom. IF THE UNIT’S CHARGING INDICATOR BLINKS ONLY APPROX. 4-7 TIMES YOU SHALL NOT REPLACE ANY COMPONENTS! The problem is caused by corrupt software. Please see solutions Pre-config (1) and Pre-config (2) below for this type of problems. Pre-config (1) (see old SI for more details) If you have a K800, K790, K610, K618, V630 produced 2006 you should first: Log on to EMMA III as usual. Make sure you that there is at least 1/3 left of the battery capacity, loss off power during below will destroy the unit! You should press “5” first, keep it pressed and then press the “2” and keep it pressed. Thereafter while pressing “2” and “5”, you attach the USB cable. When icon appears in the Service Client window, release the keys. Select "Yes" and the Pre-configuration will proceed as normal. If this doesn’t help proceed to pre-config (2) below: Pre-config (2) fix for "Inaccessible GDFS" Applicable for K800, K790, K610, K610im, K618, V630, Z610, W850, W830, W880, W888, W550, W610, W660, K810, K818, T650i, W710, Z710 Instructions: 1) Connect the phone to EMMAIII with a USB cable while pressing the "C" button ( 2 key for W880/W888 ) . 1a) If EMMAIII is showing a USB icon, apply normal trouble shooting. 1b) If you can't see a USB icon, continue with 2 below. 2) Remove and re-insert the battery. Press “5” first, keep it pressed and then press the “2” ( * and 2 for W880/W888 ) and keep it pressed. There after and while pressing “2” and “5” attach the USB cable to the phone. 2a) If there is no USB icon in Emma III you shall apply normal trouble shooting. 2b) If you now can see a USB icon in Emma III you shall put the phone aside and mark it "Inaccessible GDFS". Solution: A pre-config (2) solution is scheduled beginning of September which requires access to online activate in Emma III. If you have access to online activate, please store the "Inaccessible GDFS" until the fix is available. If you don’t have access to online activate, send them to a scrap recovery center appointed by your local Sony Ericsson contact. Information provided by: Customer Services Sony Ericsson Mobile Communications AB
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